Understand the current state
Review users, regions, numbers, carrier arrangements, platforms, call flows, constraints and the reason for change.
About Bitkrakens
Practical telecom engineering for teams that need clarity before complexity.
Bitkrakens focuses on managed PBX cloud, SIP routing, call center systems, VoIP infrastructure and telecom automation. Every engagement starts by defining the real business and technical requirement.
Bitkrakens Control Planesignal stable
PBX Core
Users
SIP
IVR
Monitor
Layeredreliability plan
Scalablecapacity planning
Flexiblesupport options
How we work
Discovery, controlled delivery and an honest operating plan.
Telecom projects fail when assumptions about numbers, carriers, call flow, networks or support are discovered too late. Bitkrakens makes those dependencies visible early.
Define the smallest safe scope
Separate essential launch requirements from later improvements so the project does not carry unnecessary risk or cost.
Prepare for operation
Include testing, documentation, ownership, monitoring and recovery considerations rather than treating deployment as the finish line.
Focus areas
One connected telecom operating model.
Services can be delivered separately or combined around a larger migration, platform or reliability goal.
PBX Cloud
Extensions, IVR, queues, SIP connectivity, recording, migration and managed operational support.
Call centers
Agent routing, queue design, reporting requirements, supervision and customer journey planning.
SIP and infrastructure
Carrier routes, SIP edge, monitoring, backup, failure handling and staged reliability improvements.
Automation
Controlled APIs and workflows for provisioning, billing events, tenant status and operational data.
A transparent boundary
What a proposal should make clear.
Before work starts, the proposal should state what is included, what information the client must provide, what depends on third parties and how acceptance will be tested.
Project clarity
- Defined platform, users, locations and target workflow
- Named assumptions and third-party dependencies
- Implementation stages and test criteria
- Client and provider responsibilities
- Known exclusions and future options
Operational clarity
- Support channel and agreed coverage
- Monitoring and escalation scope
- Backup and recovery responsibility
- Change-request process
- Documentation and handover expectations
Bring the current system, requirement and constraints. We will help organise the next step.
Tell us your users, region, SIP trunk situation and support needs. We will reply with a practical setup path.